Legal & Billing Compliance
This document establishes the binding terms governing subscription cancellations, refund eligibility, and fair digital consumption for all Jobzmatic services.
Jobzmatic is based and operated in the United States. Our global order process, payment processing, and billing compliance are conducted by our online reseller and Merchant of Record, Paddle (Paddle Payments Inc. in the United States and Paddle.com Market Ltd in the UK/EU). Paddle handles sales tax calculation across all US states, calculates international VAT/GST, and processes all transactions and customer billing inquiries.
Jobzmatic provides immediate digital fulfillment upon subscription confirmation, granting real-time access to Large Language Model (LLM) compute resources, automated job application bots, ATS resume parsing algorithms, and premium PDF template downloads.
To protect against fraudulent “hit-and-run” exploitation (e.g. subscribing, optimizing multiple resumes, applying to dozens of employers, and requesting a refund), we operate a strictly enforced 14-Day Conditional Refund Policy for first-time initial purchases.
A 100% refund will be granted if requested within 14 calendar days of initial purchase AND your account meets ALL of the following criteria:
A refund claim is automatically nullified and rejected if ANY of the following conditions occur:
Automatic Renewal: All subscriptions (monthly and annual) automatically renew at the end of each billing cycle unless canceled prior to the renewal timestamp.
Non-Refundable Renewals: Recurring renewal charges after the initial 14-day billing period are strictly non-refundable. You are solely responsible for managing and canceling your subscription before the renewal date.
Annual Plans: Annual subscriptions offer a significant discount (~17% off). Refund requests on annual renewals are not permitted once the billing cycle has started.
You have the absolute right to cancel your subscription at any time without penalty or cancellation fees:
Access Retention: When you cancel, your paid benefits remain 100% active until the end of your prepaid period. You will never be billed again.
If you experience a severe, verifiable technical failure (e.g. complete platform outage, inability to download resumes, or an unrecoverable system crash) that our engineering team cannot resolve within 48 hours of your written support ticket, you are entitled to a 100% full refund regardless of your token consumption.
Multi-Account Restriction: The 14-day refund policy is strictly limited to one per person/household/payment method. Creating secondary accounts to exploit AI credits or claim duplicate refunds is considered fraud and will result in immediate blacklisting.
Chargeback Policy: If a user initiates an unwarranted bank chargeback or dispute without contacting Jobzmatic support first, the user's account will be permanently banned, all saved data and resumes will be forfeited, and transaction evidence (including server telemetry and token logs) will be submitted to Paddle and payment networks to contest the dispute.
To submit an eligible refund request under Section 3, please email our billing department with the following information:
To: support@jobzmatic.com
Subject: Refund Request - [Your Registered Email]
Body: Please include your Paddle Order ID / Receipt Number and the reason for your request.
Approved refunds are processed by Paddle within 24–48 hours and credited back to your original payment method in 3–7 business days.